Group A Documents

One of These Required

  • a passport that is signed, current, and valid

  • a driving licence photocard that is current, valid, and issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK

  • a driving licence photocard and its paper counterpart issued by the Driver and Vehicle Agency (DVA) in Northern Ireland

  • a UK original birth certificate issued within 12 months of birth

  • a UK adoption certificate

  • a UK biometric residence permit card if both of the following points apply:

    • the ‘valid until’ date is less than 15 months ago

    • the card shows the words “Indefinite leave to remain”, “Indefinite leave to enter” or “No time limit”

  • an HM Armed Forces Veteran Card

Group B Documents

Two of These Required

  • a bank or building society statement from the last 3 months (we will accept 2 statements, but only if they are from different banks or building societies)

  • a utility bill from the last 3 months (we will accept gas, electric, telephone landline, water, satellite TV or cable TV bills but not mobile phone bills)

  • a credit card statement from the last 3 months (we will accept 2 statements, but only if they are from different credit-card providers)

  • a council tax statement from the last 12 months

  • a mortgage statement from the last 12 months

  • a letter from the last 3 months from any of the following:

    • HM Revenue and Customs

    • the Department of Work and Pensions

    • a Jobcentre Plus – or any other employment service

    • a local authority

  • a P45 or P60 tax statement from the last 12 months

  • a driving licence photocard that is current, valid, and issued by the DVLA in the UK (only if you did not use it as a Group A document)

  • a paper version of a current UK driving licence (not the paper counterpart to a photocard)

  • a driving licence photocard issued by the DVA in Northern Ireland (not the paper counterpart)

  • a pension, endowment or ISA statement from the last 12 months

  • a valid UK firearms licence with photo

  • an HM Armed Forces Veteran Card (only if you did not use it as a Group A document)

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Complaints Procedure